Sunday, January 31, 2021
Senge's Fiffth Discipline
Wednesday, January 20, 2021
Learning Organisation (LO) Considerations in Higher Learning Institution
There are tension in managing
strategies when involve dollarship and scholarship. Initiatives become undermined
due to pressure to achieve results. In turn it jeopardize the relationship both
structural and personal which stood as fundamental in operating the learning Organisation.
Today we seen LO has been astray from its supposed culture in term of system
properties and behaviour.
University as organization that
stood for promotion of learning are identified by their display of management
culture, structure of goal setting, policies and administrations. Current
funding constraints demand act of good faith in establish and implement
policies in extreme pressure.
University strategic plan should
covers target area that include reputation, learning & teaching quality ,
excellence of research, strong community relationship and effective management resource.
As for performance indicator, they should implicitly or implicitly express in
term of goal and time scale that determine the rate of achievement for existing
standard. For instance, the published research paper can be indicated as
desired numbers of paper to be published in 5 year time. Or also percentage
target over the current state.
Universities have to be aware of
artificial internal structure. This structure may indicate whether the
institution in debt or surplus. Some structures are amendable because it derive
from institution own creation and at will can be altered. Normally a faculty in debt when they impose appointment
freeze in order to eliminate its debt.
Another paradox, is known as
false dichotomy. In this case, an active
researcher is not replaces because they feel no longer have expertise in the
area. They may think the policies are salary saving but it also a loss of
future revenue.
In situation, a positive loop occur
when a faculty enrolment increase hence increase the income earned. In contra
it also reducing the money value received per student when total funding is
become limited, which is consider as negative loop. This tremendously effect
the slowest growing in the institutions and led to emerging of university and
losers.
Increasing workloads that occur
on reduced staff creating further loss of funds and pressure for more staff
reduction. The decision toward short term appointment meaning to exercise
flexibility may impact the whole process.
Managers must aware the
universities context of LO which to a degree different from the business
community. Business has portray most example of LO culture that draw enough to
evaluate of the outcomes compare to higher learning organisations.
It’s suggested for a university
to enshrine its strategic plan by continuous update. Hierarchical management
structures require faculties to construct plans in line with the overall purpose,
while schools consistently do the same for their faculty. University structure
must create teams rather than committee.
In nutshell, the biggest
challenge to the application of LO is in deciding its leverage points. They
have to start thinking how optimum input in turn generate greater output force.
At this point, the boundaries of institutions are stretch further
Leadership and Change
Leaderships
and Change
Introduction
Organizations today constantly facing milieu that require to
adapt to new realities. This situation posed biggest challenges for the
organization to cope and involves continuous shift for survivability. In
reality, many organizations are still struggling and coping to accept new
changes especially in short notice and has led to the resistance among employees.
This resistance rooted from the complacency
of the organization that comfortable with the normal practices and reluctant to
accept something new in their work routine. In different light, leadership has brought
great impact and influence to direct people collectively in achieving organization
change. Leader’s
visions and actions aligned people in the organization to be effective and
efficient by embracing change process. Shortcomings
which occur due to resistant of change greatly demand appropriate leadership style.
In essence, leadership and change are corresponding to each other to ensure
change can be implemented smooth and successfully without major resilient from
the adversary members in the organization.
In nutshell, this essay attempts to examine various leadership
styles and models in relation to how it contributes and effects to change in
the organization. Few leadership styles including coercive, authoritarian,
participative and democratic be brought into spotlight in order to measure
the outcome to change that it could bring in the organization. Further
this paper spells out some contemporary guiding
leadership models mainly transformative, transactional, charismatic and visionary
in order to find intersection points for optimum change
process in the organization. In the end part, conclusions are drawn to generalize
all leadership styles and models in term of their conduciveness to change
agendas.
Defining
Leadership
Leadership has been the most popular and debated topic in last
few decades and until recently abundant of researches attempted to derive to
the precise meaning. Dawson (2014) stated that there is still remain no
commonly accepted definition of leadership because it has been widely
researched in light of different disciplines such as sociology, political
science and psychology. In order to get into consensus, the generally accepted
definition of leadership revolves around the element of influencing people and achievement
of goals, objectives and vision (Dawson 2014 p. 34). House et al 1997 (cited in
Dawson 2014) supported this generic understanding by define leadership as ability
of an individual to influence, motivate and enables other to contribute towards
success of organizations.
Even leadership has been associated with underlying ability to
influence people, a leader at certain extends need to possess the consciousness
of right skills and attitude in context of managing change. Leaders need to
become the agent that sows the seed of change in the organization and set a role
model that first to embrace the shift.
Defining
Change
Change is an obviously complex process and demands everyone
participation at all level right from the top to the bottom line. The ability
to change and adapt to new demanding realities provide pure advantages against other
competitors in the uncertain future. Dawson (2014) clarified that it’s impossible
to have a universal theory for change because organization always change with
time and sometimes obscure to predict. In broader sense, change is generally accepted
as movement overtime from an ongoing present to emerging and uncertain future
that is sometimes planned and manage and sometimes unplanned for an unforeseen
(Dawson 2014 p. 11). Change normally refers to new ways of working that
advocate the fundamental of innovation and creativity especially in the era of
globalization and evolving technology.
Relation
between Change and Leadership
From above elaboration, change is undoubtedly challenging and foreseeably
impose positive effect to the organization wellbeing. It is also important that
change need to be aligned to organization culture, value, people and behavior
to promote the desirable outcome. Therefore,
leadership must act as agent and play key roles in the success of change
process. It certainly would not be smooth and easy course because transformations
will definitely result in resistance and discontent by some employees. This is
due to social and psychology impact of fear and the lacking of technical
capability in coping with new procedures. As David (2004) emphasized, leaders
with their leadership are accountable for overcoming employee resistant by
displaying strong management skill and adapting to change oriented leadership.
This is choice that the leaders have to make and they must be free in making these
decisions so be able to create shared mindset and synchronization of change culture
(Cooper 2014 p.2). Only by the roles of sound leadership the resistant of
change can be minimized and the change process will take place in more
efficient way.
Leadership Style
Leadership has been never ending studies and until now scholars
and even laymen still debating on its best approaches. In this particular
study, we try to converge the concept of leadership in the light of promoting successful
in the organizations. Generally, many literatures suggest
that leadership should be aligned with global environment and few others
promote that leaderships itself initiates change to the organizations.
Dawson
(2014) supports that leadership is necessary for change, but what style, how its
attributes may respond to change of different environments and how different
types of leader maybe appropriate at different context are the pressing issues
that worth to be researched. The point of elaborations will dwell on whether
‘soft’ or ‘hard’ leadership are highly celebrated in promoting change will be further
discuss and enlighten.
‘Hard’ Leadership:
Coercive and Authoritarian
Coercive
simply defined as using force or threat to compel someone to obey or do
something for achievement of objective. Contextually, in
organizations this style espouses hard approach to change that may result both
and positive and negative outcomes. Goleman (2010) categorized this type of leaders
expect an immediate compliance from the employee. Normally leaders with coercive
approach are highly competent, strong character, dominant in self-control, and
great initiative in achieving the desired result. Commonly, coercive leadership
pay high intention that change can be achieved without allowing too much
resistant from employees. The detrimental of this approach that it can affect
the feelings and morale. In some turn, it also may down grade the motivations
levels of employee to outstandingly perform. Majority of cases, coercive
leadership style denoted as quick fix and only reliable for short term sighted where
it doesn’t really remedy the root and bottom line of the resistant problem. Therefore,
this approach can be labelled as the least effective due to potential of
negative impacts that it could bring to organization climate in long term.
In
different context, coercive style can be fairly useful method and work best in
respond to crisis situation where rapid change immediately required. It also a
best way to overcome some problematic figures knowingly as hard-core resistance
of change. In this light coercive style may help to recover organizational
imbalance to change and provide the bottom line remedy in shorter time.
As
for authoritative leadership style, it almost similar to coercive but more considered
as a leader that directing people in the organization to move towards achieving
the vision by ensure people are following strictly the implemented strategy.
Goleman (2010) advocates that it can be seen as coercive but rather more
flexible in the approach because people are permitted to be creative and apply
innovation. This leadership style may best suits for organization that in need
of new visions and directions. Pressing issue that may derive from this
approach is the more experienced people in the organization will faced
difficulty to accept this style of leadership. It raises a preconceive mind
among the ‘older’ employee that they were being dominated by younger leader in
the organization. In this sense, the leaders always accuse as being excessive
using their power to get people under him to obey.
Another
opinion came from Northouse which center
on same perspective style of authoritative leadership approach. Northouse
(2009) stated that the authoritarian leadership constantly give direction and
design the best work structure to be implemented by the people in the organization.
In the bright light, people in the organization simply have to follow the way
and modus operand on how they should move in the organizations. In darker
light, this leadership approach will instill dependence to the leader shoulder,
grievingly may result interest downturn and potential of discontent among
employee of their work and responsibility.
In
all viewpoint given above, we may generalize that authoritative and coercive
leadership style are alternative for addressing difficult contextual situation
in the organization. In this context, people in the organization in relation
change equate to Mc Gregor Theory X which stated that people work due to
forcing element, they avoid responsibility, lack of ambition and always resort
for work security. In this sense, people need to be constantly directed, pushed
or even rewarded to make them work effectively. In some reason prolong
resistant of change without any counteraction may jeopardized the organization wellbeing
in particular time and situation. This believe based on that authoritarian
leader compels to be in charge and provide the direction to the people and
always need to put them under control most at all time. CEO Bill Gates once considered as an
authoritative leader when he dictated change within entire Microsoft management
array to direction where the industry is currently growing (Authoritative Leaders,
2017). Conclusively the hard leadership style
that based on coercive and authoritative bring reasonable outcome to manage
change catered for short pressing time. It would be most suited during
organizations need proper direction and require a leader that take the
responsible to create vision in managing change.
‘Soft’ Leadership: Affiliative and
Democratic
In
contrast with previous leadership postures, affiliative leadership style provides
softer approach and people oriented. The leaders with affiliative leadership
always make effort to make the people feel satisfy by create strong emotional
bond and positive communications in managing change. In certain occasion,
people in the organization were given freedom to conduct their work as they think
most effective. The positive impacts of this leadership style made it ‘all-weather’
and effective posture to be implemented particularly when leader trying to
build synergy, boasting morale and rejuvenate trust among each other. Kotter
(1999) further supports that communication of ideas seen as demanding need in
the organization change. Therefore, the affiliative leadership style can be
considered as conducive approach in promoting change because is communicate the
logic and the importance in every people mindset. Goleman (2010) in another
aspect look in to the drawbacks of affiliative and denoted that using this
style constantly leading to poor performance and distort focus due to over
praise of employees.
Another
different of ‘soft’ approach is democratic leadership style that focus mainly on
getting the involvement and participation of employee in giving their opinion
for change. Goleman (2010) emphasized that leaders welcoming employee voice and
their concerns in order to maintain the morale of the employee at the highest
level. While Northouse (2009) similarly
clarifies that democratic leadership impeccably treat the employee equal and
concentrate on the people voices to obtain their support. Deductively the best
application of democratic leadership style as related to the McGregor Theory Y assumptions
where people are keen to work, self-motivated and positively seek
responsibility. They are less to be controlled and this leadership approach in
no doubt optimized the change process in the organizations.
Some
weaknesses bearing this leadership approach are it may impair the change process
when the leader receive enormous influx of ideas and opinions resulting
difficulty in making rightful decision. Leaders sometimes intend to put off in making
crucial decision by allowing other people to take charge which slip employees to
feel leaderless. In that case, even though participation and involvement help
overcome resistance to change, but it must be carefully place in order not to
trap into those drawbacks. On the account with the right organizational context,
democratic approach could be considered as a good style of leadership to manage
change.
Contemporary Leadership for Change.
Today’s
change faced by organization is greater and wider ever underpinning by
globalization and evolving of technology. In these challenging scenarios,
leadership is necessary for change and how different type of leaders may be
appropriate are all contentious issues (Dawson 2014 p. 306). To put change in
ideal picture, theorists have applied and developed contemporary leadership
approach that advocates common and compatible ground. Few contemporary
leadership models will be further discussed in this part including transformational
and transactional leadership, charismatic leadership and visionary leadership
and how these models reflect to the outcome of change in the organization.
Transformational and Transactional Leadership.
Models that emerged and deliberately
expound on the effectiveness of leadership are two prominent transformational
and transactional leadership. This concept originally focusses on political
leader but modifications have been made and gradually develop by theorist Bass
in 1985 and 1996 (Odumeru and Ogbonna 2013 p.2). Generally transformational
leader stimulates and inspire employee to achieve outstanding and extraordinary
outcome (Robbin cited in Odumeru and Ogbonna 2013 p.3). They arouse and inspire
others to give more effort to gain high level of achievement. This leadership
approach intricately creates positive change in the organizations in order to
channel group interest for change. In another hand, Eisenbach & Watson
(1999) states that transformational leadership behaviors go beyond ordinary
leadership by motivate employee to identify leader’s ultimate vision and
sacrifice their self-interest for the sake of organization. Transformational leaders
usually enact change by instill core organizational values to employee.
In
contrast, the transactional leadership pay attention on the role of
supervision, organizing and group performance that intend to promote compliance
of employee through both reward and punishment (Odumeru and Ogbonna 2013 p. 4).
This leadership style not intentionally to promote change but just keep up with
the routine process in the organization. In some cases, this style of
leadership rather make change to individual employees by imply immediate
correction either by contingent reward or contingent punishment (Odumeru and Ogbonna
2013 p.4) The leaders normally want to overcome escalation of conflict by fixing
any prompting resistant of change. It applies to low level need of change and
being more managerial in style.
Comparatively
both transformational and transactional leadership offer strength and
weaknesses in cultivating change in the organization. It applies subjectively whether
to sustain short or long-term change culture and both can address different
context of employees as explain in Mc Gregor Theory X and Y. Further, the transactional style works quite
well within the existed organization culture for change while transformational
fits for implementing new ideas or innovations.
Charismatic Leadership
Leadership
studies become very critical especially involving change of value. Nadler and
Tushmen (1990) stated that the emerging of Charismatic Leadership has exclusively
refer to special ability to mobilize and sustain activity within organizations
through specific personal action mixed with perceived personal characteristic.
Charismatic leadership recently consider type of leadership that successful
bring about change in organizational values and goals.
Initially
Charismatic Leadership exist with 3 main components of envisioning, energizing
and enabling (Nadler and Tushmen 1990 p.6) These components generate meaningful
purpose, energizing through motivation and help employee psychology in the face
of challenging change situations. Some instance of Charismatic leadership is portraying
by Paul O’Neill at ALCOA where he has espoused clear vision underpinned by quality,
safety and innovations. He made the vision compelling, provide ongoing support
and energized his vision through his extensive personal contact (Nadler &
Tushmen 1990 p. 7). From these evidences, thus clearly see how changes are
conducive to be implemented and supported in organization by charismatic leadership.
It built personal bond between leader, employee and organization as whole and
become the source of sustained energy for change.
There
are still inherent limitations to only based change in charismatic leadership.
Many underpinning form of risks associate with the leadership style revolve
around individuality supremacy. Some
identified pitfalls of this style are about unrealistic expectations in
creating visions that straining employee in getting energized and potential
feeling of betrayal when the process of change went to failure. In considering
these shortcomings, the approach always being denoted as necessary component of
change but not sufficient.
Visionary Leadership
From
the term vision, we can fairly define this leadership style are working on with
imagination, insight and boldness. This leader constantly promotes organized
learning, creativity and develop strong innovation culture within organizations.
Robbins & Coulter (2002) signify that visionary leadership articulate and
create a realistic, credible and attractive vision of the future that improves
the present situation. The term ‘credible’ implies as the leader who walk the
talk, ability to explain vision to the employee and apply vision to different
context.
From
the comprehensive study by Lowe (cited in Groves 2006) can be conclude that
visionary leadership is strongly related with employee job satisfaction. Other
results also found that visionary leadership have contributed in change process
in organization and change in leaders’ style itself. In contrary, this leaders’ behavior alone may
be inadequate for generating commitment in organization change. Leader must be
aware of employee emotions when initiating organizational change agendas. With
recent study new finding suggests that visionary leadership skills and
attributes allow to establish an emotional connection with the employee that
may overcome resistance of change (Conger 1998).
Innovation
also as vital element in visionary leadership, allows organization to grow,
improve and find new way to achieve goals. It also strives on creativity to
change, this leader allows creative thinking and enhancing problem solving
skills in employee. A visionary leader sees the use of new ideas in culturing
better way in manage change in the organizations.
CONCLUSION
Few leadership style models are
discussed to look in to the issues and to provide lights to new leaders in
meticulously applying the mix of these leadership styles. It is concisely clear that each leader style
offers its own strong and weak points contextually. In more definite,
leadership style must respond appropriately to organizational climates that may
be vary, in term the state of employee motivations, level of conflicts, the
tense of change resistant and adaptation elasticity to change. Timing factors
and the urgency of change will also decide the style need to be opted in the
organization, whether long or short-term change agenda. Dulewicz and Higgs
(2005) furtherance that effective leadership for change is increasingly enclose
combination of personal characteristics, skills, style and behavior.
Conclusively, leadership provides
prerogative catalyst for change, but change is not simple as it may sound and
done. Leadership styles solely will lead to astray without understanding the
right mechanism of change that need to be meticulously knitted. Both fields
leadership and change even they are mutually dependent but it stands
exclusively with their own right of complexities. As saying from Heraclitus nothing is
permanent but change, bespeak that there will be no ending for leadership styles
for change as to managing change agendas.
(3100 Words)
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leaders
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leadership in organizations. Sage Publications.
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Bridging the Management Gap. In 17th International Research Conference,
Dilemmas for Human Services 2014
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interaction styles in problem-solving virtual teams. In System
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Change, Creativity and Innovation. 2
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Military and Change Management
Military and Change Management
Conundrum of change explained change will be
ever complex process that’s impossible to fully control or predict. The
prolonged uncertainties on change complexities have provoke us to make change
that’s more make sense to our organization. Tiring and complex models,
frameworks and concept plunged organization in rat race to embracing change in
no time. I disagree in some way about explaining movement from current state to
desired future state in linear change process, change would rather work and
move in continuum. The logic is future state would soon be appeared as current
state due to span of time, with new
people in flux into organization and changing of environment. What could be the
ideal is to embrace change that uphold the pillar of sustainability and
continuous growth. We should learnt not be content of our status quo, because
the wheel of change may put us again at below.
Democritus, a Greek philosopher concludes that
change only happen in their positioning and space, while Heraclitus in his
famous analogy of life to the river wisely saying that ‘no man ever steps in the same river twice, for tits not the same river
and his not the same man.’ Both universal and fluid entities theories
unravel the deep understanding the whole purpose of change. Covey mentioned
that change is the journey to reach the goals of certain purpose, and we must
hold to our objectives compass so it will always redirect us whenever we
deviate from right way. Covey again asserted that people don’t make the change
but principles does. As long as we hold tightly to the underpinned principles,
they change is always on his way.
Another paradox is the gap in defining the
outcome of the change. It is very critical decision in realizing change especially
involves creativity and innovation because of different perspectives in change
result. For instance, the British
Railway in the verge of implementing the computerized system for its train
operation, received multiple respond from different stake holders especially
the worker’s union. They finally success in implementing the system after
engage in long participative communication to realizing the importance of the
system for the organization. Beer and Nohra (2000) in ‘cracking the code of
change’ bravely stated the brutal facts that about 70% initiative fails. When
there is no silver bullet or magical wands on how to manage change
successfully, its urging that organizations embraced some distilling principles
of change to resort paradoxes and ongoing ambiguity. Six distilling principles
required organization to fathom are learn from the past, maintain peripheral
vision, exploit and explore, diversify, games changes and be mindful of larger
scale change.
Effective leaders always provide advantages to
changes and determine the efficient of the change process. Kotter argues that there is some tension
between the leadership and management terms. Management while carrying the set
of process, leadership in different aspect creates vision of the future, the
strategies to get there, motivates and inspires to make it reality. Leaders
always grab hidden opportunities and extensively set the standard that
compatible to the organization.
Change need back to reality, going to its root
and foundation. Organizational change would be less success if the individual
within resist to change or disunite. How
collective we are but the substance always the individual particles. To
endeavor and strive change as a team there must element of integration and
coherent of purpose. I do agree it’s always practical and demanding to answer
‘how’ to change (theories, framework) but in reality, what really propel the
process of change is the question ‘why’ we need to change.
Military and Change
Having served in
defense sector for almost 20 years, I observed the ever-changing facets of
change that the ministry ever trying to embrace and embed. Long term-vision and
periodical objectives intermingle which ponder as prerequisite of modernization
agenda of change. Ironically, at the
height of certain level of change, there was still slogan ‘back to basic’ for
the organization to revert and this realize how important for the organization
to stay rooted of its core belief. I always have stern stand that there should
be no compromise over basic requirements of defense operational. Even defense
has lately considered as most highly reduce budget compare to other sectors,
but cost reduction over deployment and operational capabilities impede the
whole organization credibility and consider undermining type of change. We
always believe that change is catalyst for any organization survivability but
consistency of performing foundation roles of defense cannot be put at
peril. Business organization have their
products values for financial outcome, but military service agendas offer
product of sovereignty with no pecuniary values to compare.
‘Organic’ aspects of military organizations
In general, and common
understanding, military organizations uphold mechanistic form of organizations.
It’s complex, formal and specialized with tightly controlled roles. Procedural
and rules are imminent in executing conventional operations and this inevitable
when man and machines are integrated to accomplished objective and mission. In
what aspect that this vast, regimental organization can be informal and focus
to ‘rejection of the one best way approach’ (contingencies theory)?
When man and machine
are modus operandi of securing organizational objections and missions, socio
technical system (STS) plays important role to ensure how effective objectives
can be achieved. This had respond to more organic form of approach in military,
and how significant innovation and responsiveness to today revolutionized
threats. At strategic level, military organizations need to be flexible to
overcome unpredictable threat and roles of military personnel no longer revolve
around ‘bread and butter’ but has expand to more global environment demand.
The implementation of
National Blue Ocean Strategy (NBOS) is one novel initiatives towards
innovation, creativity and responsiveness of armed forces. The participative
evolution combined with charismatic transformations illuminates the critical
need for each governmental sector combined as teams to prosper national
progress and development. Even in term procedural and execution still concrete
mechanistic form, but the whole effort strategically promotes to more organic
form of military organizations.
Military Organization Structure and Promotion of Innovation
The way how organization is designed
contributes to conduciveness in nurturing innovation and creativity. In turn,
it would lead to rapid process of change in the organization. Organizational
change must take into consideration of its structure to subsequently create the
environment that allow the whole change process to take place. It’s almost
impossible to decide the most appropriate organization structure that already
exist since dinosaur like military, but to understand the way organizations are
organize could spare some insight to military commander to exercise his command
that could ignite some creativity dynamic. According to Draft (1998) in order
to enable growth and seize opportunities in the organization, the managers have
to deal with challenges involved in organization design. The six element that
involve design decisions are work specialization, departmentalization, chain of
command, span of control, centralization/decentralization and formalization.
Among the six-key element mentioned above, we
often associate military with the tall structure in chain of command. For
instance, in Army organization structure, the Chief of Army will be at the top
of the hierarchy and commanded the vast operational, training administrative and logistic division. This
conventional setting is prevalent and common in commonwealth defence
organizations. But in some flexibility, there are specialized small unit or
brigade that directly report to the Chief of Army such as Special Force, Quick
Reaction Force and Army Aviation because of their exclusive nature of
operations. In another word, the military organization support both span of
control, flat and tall structure. Military also noted as its multi-layer work
specialization in order to successfully conduct the assigned operational
mission. For instance, in Army Brigade consists of different task
specializations, the infantrymen (fought the battles as frontlines),
Artillerymen (giving fire supremacy and support in the battlefield), Engineers
(provide mobility and survivability) and signaler (provide communications). All
the different specialization was grouped as sub unit (departmentalization) and
formed a Brigade organization structure.
How does the military promote innovation in
their original organization structure? From my observation military always
maintain its tall regimental structure in its operational and administrative
approach. Existed organization structure doesn’t hinder the cultivation of
innovation and creativity as long it’s not interfere with defence government
control of the service, the chain of command or disciplinary process.
Innovation where emphasized throughout the organization levels, new ideas are
welcome to be implemented by organizing innovation awards annually. Total
Quality Management (TQM) become the key focus in the organization in order to
provide Army with a team that is solid
and balanced in terms of equipment, modern armaments and high technology. At
larger scale, National Blue Ocean Strategy (NBOS) is highly implemented, where
it’s an inter-government department initiates to work cooperative and
strategically to boast national economic outcome.
Failure of change?
Do we still stand for
larger and conscript defense force? Or we have to tremendously downsized our
organization for better manage of change? Why now the security guard of
restricted military camp shifted to privatized company to play the roles? What
are underlying rationale behind this change, intended, unintended or partially
intended? This questions remains in black box our change agents in defense
sector. Are the organizations respond to newly accepted trending of change or
its consequences of failure to change in military realm?
Mejar
Shamyl Shalyzad bin Shamsuddin (3006611)
51
RAD, Kem Syed Sirajuddin,
Gemas,
Negeri Sembilan.
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Badham, R. 2008. Power,
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Covey, S.R.,
1989. The 7 Habits of Highly Effective People.
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